Reference

What You Agree To When You Use 999d

Using 999d means you accept the terms set out here. Access and eligibility depend on your local law and the regions where this platform operates — check that you are in an eligible region before opening an account.

Account EligibilityJurisdiction DependentbKash, Nagad, RocketUser Rights ApplyContact Us Anytime
999d What You Agree To When You Use 999d
REACH OUR TEAM

Contact Us About Legal or Account Matters

If you have a question about these terms, want to request a copy of your data, or need to report an account issue, our support team is the right starting point. You can reach us through live chat, email, or the in-app help widget — all three routes connect to the same team handling Bangladesh accounts.

Team online

Live Chat

Open the chat widget from any page. Our team responds to legal and account queries raised through this channel during supported hours.

Email Support

Send your query to the support address listed in your account settings. Include your registered mobile number for faster handling.

In-App Help

Tap the help icon inside your account dashboard. From there you can raise a legal query, flag a transaction issue, or request account information.

ACCOUNT AND DATA SECURITY

How We Handle Your Data and Account Access

Your account data, transaction history, and contact details are held securely and used only to operate your account and meet our obligations under applicable law. We do not sell personal data to third parties, and we do not share it beyond what is required for payment processing through bKash, Nagad, or Rocket. You can request a summary of the data we hold on you at any time by contacting support.

Data Retention

We keep account and transaction records for as long as required by applicable law in eligible regions. You can ask us what we hold and why at any point.

Cookie Use

We use cookies to keep your session active and to remember your payment preferences. You can manage cookie settings through your browser at any time.

Account Security

Your account is protected by a one-time password sent to your registered mobile number. Never share that OTP with anyone, including someone claiming to be 999d support.

Requesting Changes

To update your registered details, close your account, or request deletion of your data, contact support through live chat or email with your account number ready.

What You May Want to Know About These Terms

These are the questions we see most often about the legal side of using 999d. If your question is not here, reach out to support directly.

These terms apply to anyone who opens an account with 999d. Access is available only in regions where local law permits it — confirm your eligibility before registering.

We retain records for the period required by applicable law. You can request deletion of data beyond that minimum by contacting support with your account details.

We may update terms periodically. When material changes are made, we will contact you through your registered mobile number or email before the new terms take effect.

No. We never receive or store your wallet PIN. Transactions are confirmed on your wallet app, and only the transfer confirmation reaches us. Never share your PIN with anyone.

Contact support immediately through live chat or the in-app help widget. We can flag the account, review recent activity, and guide you through securing access again.

Send a data request to support via email or live chat. Include your registered mobile number and we will respond with a summary of the records held on your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.