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How We Handle Your Account Data

This page sets out what account information we collect when you open an account with 999d, how your bKash, Nagad or Rocket payment details are used to process deposits and withdrawals, and how you can ask us about your data.

Account dataPayment detailsDevice accessData requests
999d How We Handle Your Account Data
REACH OUR TEAM

Where to Send a Data Question

Team online

Live Chat

Open live chat from your account dashboard to ask about stored payment details, login history, or to request a copy of your account data on file with 999d.

Email Support

Send data or account privacy questions through the support email listed in your account settings; include your registered wallet number so we can locate your record quickly.

Account Help

Use the account help section to check what device and wallet information is linked to your profile before raising a correction or deletion request with us.

DATA & SECURITY

Keeping Your Account Details Protected

Wallet Data Handling

Your bKash, Nagad or Rocket transaction reference is matched to your account balance and kept only as long as needed to resolve deposit or withdrawal disputes.

Cookies & Sessions

We use session cookies to keep you logged in across the lobby and sportsbook pages; clearing your browser cache will require you to log in again on that device.

Account Security Checks

Login attempts and password changes are logged so we can spot access from an unfamiliar device and prompt a re-verification step before allowing a withdrawal.

Requesting Changes

You can ask us to correct or remove personal details tied to your account by contacting support; we'll confirm what data we hold before making any change.

Common Questions About This Policy

No. We never ask for or store your wallet PIN. You enter it inside the bKash, Nagad or Rocket app when confirming the transfer, not on our pages.

We collect the details needed to open and verify your account, such as your contact information, wallet number for payments, and basic device data for login security.

Yes. Contact support through live chat or email and we'll confirm the account, payment and device data linked to your profile within a reasonable time.

We share only the minimum data a payment partner needs to clear a bKash, Nagad or Rocket transaction; we don't pass your details on for outside marketing.

Retention periods depend on your local law and eligible regions; we generally keep transaction records long enough to resolve deposit or withdrawal queries.

Reach out through the support channels in your account settings, tell us what needs updating, and we'll verify your identity before making the change.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.